⦁ Support Policy: https://themeforest.net/page/item_support_policy. In case one contradicts or conflicts with another, Envato’s ThemeForest.net Item Support Policy will always have an upper hand.
⦁ When we say ‘we’, ‘us’ or ‘Dream-Theme’ it’s because that’s who we are and we own and run the support.dream-theme.com (along with other Sites).
⦁ If we say ‘terms’ we’re talking about these terms of service. Our other Sites may have their own terms of service and seeks consent to them separately to these terms.
Supported, not supported and Envato Hosted
⦁ Some of our items on Envato Marketplaces comes with complimentary 6 month of support, which can be extended up to 12 month for additional fee.
⦁ We reserve the right to choose whether to provide or refuse the support for items that are “not supported”.
⦁ Items on Envato Hosted platform are supported by Envato via https://envatohosted.zendesk.com/hc/en-us and have their own ⦁ support policy. Please note that we cannot provide support to Envato Hosted customers in any form.
When you support period is expired
⦁ We reserve the right to choose whether to provide or refuse the support to buyers who’s support period is expired.
⦁ But generally if you are not abusing it (e.g. submitted no more then 3-5 tickets within last 6 months), you can count on continuous support on our usual terms.
⦁ No matter the supports status all future updates to all our items are life-time free for their respective buyers.
Where can you get the support
⦁ We are providing support only via our online support portal: support.dream-theme.com.
⦁ Requests received via Envato Marketplaces comments and personal messages, email, Twitter, Facebook, etc. will not be processed.
Speeding up resolution of your issue(s)
⦁ Please, make sure that you’ve studied the item manual and referred to the knowledge base before submitting a support ticket.
⦁ We recommend you to provide your website URL, WordPress and FTP accesses when submitting a support ticket. This allows us to start investigating your issue(s) right away.